Terms and Conditions

Introduction

The Center for Leadership, Communication, and Governance Inc. ("CLCGI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.clcgi.ph], use our CLCGI eLearning platform, enroll in our training programs, or otherwise interact with our services.

We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

Information We Collect

2.1 Personal Information You Provide

Registration Information: Name, email address, phone number, residential address, birth date, educational background, employment details
Payment Information: Credit/debit card details, bank account information, billing address (processed through secure payment gateways)
Academic Information: Course enrollments, progress data, assessment results, certification exam scores, assignment submissions
Communication Data: Correspondence with our support team, forum posts, chat messages, feedback, and survey responses
Profile Information: Username, password, profile picture, professional certifications, resume/CV data

2.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, clickstream data, course progress, login frequency
Location Data: General geographic location (city/country level) based on IP address
Cookies and Tracking Technologies: See Section 8 for detailed information

2.3 Information from Third Parties

Certification Partners: Exam results and certification status from CompTIA and other partners
Payment Processors: Transaction confirmations and payment status
Marketing Partners: Analytics and campaign performance data (with your consent where required)

How We Use Your Information

We use your personal information for the following legitimate business purposes:

3.1 Service Delivery and Operations

To create and manage your account
To process payments and enrollments
To provide access to courses and learning materials
To administer assessments, track progress, and issue certificates
To facilitate certification exam registrations
To provide technical support and customer service

3.2 Communication

To send administrative updates about your account and courses
To respond to your inquiries and support requests
To send important notices about policy changes
To provide information about new courses, updates, and promotions (with your consent)

3.3 Improvement and Development

To analyze usage patterns and improve our services
To develop new courses and features
To conduct research and analysis for educational quality improvement
To personalize your learning experience

3.4 Legal and Security Purposes

To comply with legal obligations and regulatory requirements
To protect the security and integrity of our services
To prevent fraud, abuse, and illegal activities
To enforce our Terms and Conditions

Legal Basis for Processing

We process your personal information based on:

Consent: When you explicitly agree to specific processing activities
Contractual Necessity: To fulfill our obligations under the services you request
Legal Obligation: To comply with applicable laws and regulations
Legitimate Interests: For our legitimate business purposes, balanced against your rights and interests

How We Share Your Information

5.1 With Your Consent

We share information when you give us explicit permission to do so.

5.2 With Service Providers

We engage trusted third parties to perform functions on our behalf:

Payment processors (PayPal, banks, payment gateways)
Cloud hosting and infrastructure providers
Learning management system platform providers
Email and communication service providers
Analytics and marketing service providers (with appropriate safeguards)

5.3 With Certification Partners

We share necessary information with CompTIA and other certification bodies for exam registration and verification
We may share aggregate, anonymized performance data for program improvement

5.4 For Legal Compliance and Protection

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CLCGI, our users, or the public.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

6.1 Security Measures

Encryption of sensitive data in transit and at rest
Secure socket layer (SSL) technology for website transactions
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Regular security awareness training for staff

6.2 Data Retention

We retain personal information only as long as necessary for:

Fulfilling the purposes for which it was collected
Compliance with legal obligations (typically 5 years for financial records under Philippine law)
Resolving disputes and enforcing agreements
Supporting academic and certification verification requests

Your Data Protection Rights

Under the Philippine Data Privacy Act and other applicable laws, you have the following rights:

Access and Correction

Right to access your personal information in our possession
Right to correct inaccurate or incomplete data

Objection and Restriction

Right to object to processing of your personal information
Right to restrict processing in certain circumstances

Data Portability

Right to receive your personal information in a structured, commonly used format

Erasure

Right to request deletion of your personal information, subject to legal limitations

Consent Withdrawal

Right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before withdrawal

Complaint

Right to file a complaint with the National Privacy Commission of the Philippines

How to Exercise Your Rights

To exercise these rights, please contact our Data Protection Officer at dpo@clcgi.ph. We may require verification of your identity before processing requests.

Cookies and Tracking Technologies

8.1 Types of Cookies We Use

Essential Cookies: Required for basic website functionality
Performance Cookies: Collect anonymous data about website usage
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track effectiveness of advertising campaigns (with consent)

8.2 Cookie Management

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Third-Party Links and Services

Our services may contain links to third-party websites, including:

Certification exam registration sites (CompTIA, etc.)
Payment gateway websites
Resource and reference websites
Social media platforms

This Privacy Policy does not apply to third-party websites. We encourage you to review their privacy policies before providing any information.

International Data Transfers

Your information may be transferred to, and processed in, countries other than the Philippines where our service providers operate. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users
Requiring re-acceptance of the policy for continued service use

Contact Information

Data Protection Officer

For privacy-related inquiries, requests, or complaints, please contact:

Data Protection Officer
Center for Leadership, Communication, and Governance Inc.
12F Aseana Two Tower, Bradco Ave., Paranaque City
Email: dpo@clcginc.com
Phone: +63.908.717.1965

National Privacy Commission

If you have concerns about our data practices, you may also contact:

National Privacy Commission
5th Floor, Delegation Building
PICC Complex, Roxas Boulevard
Pasay City, Philippines 1307
Email: info@privacy.gov.ph
Website: https://www.privacy.gov.ph